Frequently Asked Questions
Frequently Asked Questions
Product Information
Q: What materials are your products made from?
A: Our products are crafted from 100% sustainably harvested bamboo with plant-based bristles made from sisal and coconut fibres. Everything is plastic-free and biodegradable.
Q: Are bamboo products really better than plastic?
A: Absolutely! Bamboo is naturally antibacterial, incredibly durable, and completely biodegradable. Unlike plastic brushes that can take hundreds of years to decompose, our bamboo products can be composted at the end of their life.
Q: How long do bamboo brushes last?
A: With proper care, our bamboo brushes typically last 3-6 months or longer, comparable to or exceeding the lifespan of plastic alternatives. Our replaceable head brushes extend product life even further.
Q: How do I care for my bamboo products?
A: Rinse thoroughly after each use, let air dry with bristles facing downward, and avoid leaving them soaking in water for extended periods. Occasionally apply natural oil to preserve the bamboo.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship across Canada.
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days. You'll receive tracking information once your order ships.
Q: Is your packaging eco-friendly?
A: Yes! All our packaging is made from recyclable kraft paper with no plastic wrapping.
Orders & Returns
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused products in original packaging. Please contact us to initiate a return.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can use this to monitor your delivery status.
Sustainability
Q: What do I do with my brushes at the end of their life?
A: Our products are 100% compostable! Remove any metal parts (if applicable) and compost the bamboo and bristles responsibly.
Q: How does buying from Earthnest help the environment?
A: Every Earthnest product replaces a plastic alternative that would otherwise end up in landfills or oceans. By choosing sustainable options, you're directly reducing plastic waste and supporting eco-friendly manufacturing practices.
Still Have Questions?
We're here to help! Contact us at hello@earthnestkitchenware.ca and we'll get back to you within 24 hours.